Compassionate Field Operations Assistant

sci; Pflugerville (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

sci is hiring for an administrative/clerical role in Pflugerville, TX. You will handle death certificates, permits, veterans' paperwork, memorial orders, and office coordination as part of a compassionate team.

Responsibilities include processing payments, scheduling, and assisting management, sales, and family service counselors while maintaining confidentiality and empathy toward client families.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service.
• Experience in a fast-paced, customer-focused environment.
• Ability to maintain confidentiality and professionalism.
• Strong written and verbal communication.
• Compassion and integrity when dealing with families.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation to support requested products complies with regulations.
• Prepares and distributes daily schedules, reports, and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and controls storage inventory.
• Orders office supplies.
• Oversees processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with preparation of obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Conveys client family's needs to staff promptly and accurately.
• Maintains empathy with client families at all times.
• Responds to inquiries via telephone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Compassion and integrity

Confidentiality

Communication skills

Organizational skills

Customer service

Attention to detail

Education

High School or equivalent

Tools

MS Office Suite

Office equipment usage

Job description

sci is hiring for an administrative/clerical role in Pflugerville, TX. You will handle death certificates, permits, veterans' paperwork, memorial orders, and office coordination as part of a compassionate team.

Responsibilities include processing payments, scheduling, and assisting management, sales, and family service counselors while maintaining confidentiality and empathy toward client families.