Compassionate Family Service Counselor - Cemetery Sales

S.E. Combined Services of Florida; Kingsport (TN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Job summary

S.E. Combined Services of Florida seeks a Family Service Counselor in Kingsport, TN, to assist families with funeral arrangements and pre-need planning. You will prospect, build relationships, and ensure high-quality, compassionate service while coordinating with funeral directors and staff.

The role requires 1–2 years of customer service or sales experience, strong empathy, and the ability to work evenings/weekends. A state license as needed and computer proficiency are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.
• Ability to work evenings and weekends.
• Ability to drive frequently.
• Insurance license if required by state/province.
• Flexible hours and potential long days.
• Empathy and respect in interactions.
• Knowledge of computers and basic software.

Responsibilities

• Lead generation: Prospect 1–2 hours daily and obtain referrals.
• Build relationships with families and provide personalized service.
• Respond to inquiries professionally and empathetically.
• Prepare for appointments with attention to detail.
• Collaborate with funeral directors and staff for seamless service.
• Support aftercare and referrals for future protection.

Skills

Empathy

Customer service

Communication

Presentation certification

Driving

Computers

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computers & software

Job description

S.E. Combined Services of Florida seeks a Family Service Counselor in Kingsport, TN, to assist families with funeral arrangements and pre-need planning. You will prospect, build relationships, and ensure high-quality, compassionate service while coordinating with funeral directors and staff.

The role requires 1–2 years of customer service or sales experience, strong empathy, and the ability to work evenings/weekends. A state license as needed and computer proficiency are required.