Family Service & Pre-Need Sales Counselor

Sci Corp; Kingsport (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp is seeking a Family Service Counselor in Kingsport, TN to assist client families with at-need and pre-need cemetery arrangements. You will generate leads, present plans, and build lasting relationships, while collaborating with funeral directors and staff to ensure high-quality service.

The role requires empathy, strong communication, and the ability to work some evenings and weekends. A valid driver's license and state licensing as applicable are needed; compensation includes uncapped

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education/experience.
• 1-2 years of customer service or sales experience preferred.
• Current driver’s license with acceptable driving record.
• Insurance license if required by state/province law.

Responsibilities

• Prospect leads and generate referrals to support sales goals.
• Build relationships with families through empathetic, timely communications.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with attention to detail and follow-up on requests.
• Deliver presentations to families and educate on pre-planning benefits.

Skills

Customer service

Computers & software

Empathy & respect

Willingness to work evenings/weekends

Driving

Education

High school diploma

1-2 years of college

Tools

Insurance license (if required)

Job description

Sci Corp is seeking a Family Service Counselor in Kingsport, TN to assist client families with at-need and pre-need cemetery arrangements. You will generate leads, present plans, and build lasting relationships, while collaborating with funeral directors and staff to ensure high-quality service.

The role requires empathy, strong communication, and the ability to work some evenings and weekends. A valid driver's license and state licensing as applicable are needed; compensation includes uncapped