Compassionate Family Counselor | Pre-Need & Sales

Service Corporation International; West Des Moines (IA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is hiring a Family Service Counselor in West Des Moines, IA. You will lead client outreach, present funeral and pre-need options, and build lasting relationships with families.

The role emphasizes empathy, strong communication, and teamwork with funeral directors and staff to deliver compassionate, high-quality service. Compensation ranges from $50,000 to $100,000 with earnings potential tied to performance.

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or equivalent.
• Experience: 1-2 years in customer service or sales preferred.
• Licenses: Driver’s license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation and prospecting minimum 1-2 hours daily.
• Obtain referrals from families served; build community relationships.
• Present proposals to families and referred clients; manage inquiries promptly.
• Track activity levels to ensure productivity and follow through on requests.
• Develop trust-based relationships to earn referrals and protect families.
• Collaborate with funeral directors and staff to provide seamless service.
• Prepare for appointments and maintain professionalism in all interactions.
• Remain attentive to family needs and follow up to ensure satisfaction.

Skills

Customer service

Sales

Communication

Networking

Empathy

Presentations

Time management

Education

High school diploma

Some college (1-2 years)

Tools

CRM software

Computer literacy

Job description

Service Corporation International is hiring a Family Service Counselor in West Des Moines, IA. You will lead client outreach, present funeral and pre-need options, and build lasting relationships with families.

The role emphasizes empathy, strong communication, and teamwork with funeral directors and staff to deliver compassionate, high-quality service. Compensation ranges from $50,000 to $100,000 with earnings potential tied to performance.