Compassionate Dental Front Desk Specialist

Carbon Medical Service Association Incorporated; East Carbon (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Carbon Medical Service Association, Inc. is seeking a Dental Receptionist to serve as the first point of contact for patients, manage scheduling, registrations, insurance verification, and payments. You will support the dental team by providing a welcoming and organized experience in a busy clinic.

Strong customer service, communication, and organizational skills are essential. Prior dental/medical office experience is preferred, with a focus on confidentiality and accurate record-keeping.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple tasks with accuracy.
• Basic computer proficiency and ability to learn scheduling software.
• Ability to handle confidential information with discretion.
• Ability to work cooperatively with patients and staff.

Responsibilities

• Greet patients and visitors, assist, and complete patient check-in and checkout.
• Answer telephone calls, respond to inquiries, take messages, and route questions to staff.
• Schedule, confirm, and reschedule dental appointments.
• Monitor cancellations and openings to keep the schedule efficient.
• Update patient demographics, contact information, and insurance details.
• Verify insurance eligibility and obtain authorizations as assigned.
• Explain office procedures, payment expectations, and available financial assistance resources.
• Collect copayments, payments, and outstanding balances and issue receipts.
• Coordinate with dental providers, assistants, and billing staff regarding patient needs.
• Route urgent dental concerns to clinical staff according to procedures.
• Maintain accurate patient records and handle incoming documents securely.
• Protect patient confidentiality per HIPAA policies.
• Maintain a clean reception area and participate in required meetings.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Scheduling software

Electronic health records

Job description

Carbon Medical Service Association, Inc. is seeking a Dental Receptionist to serve as the first point of contact for patients, manage scheduling, registrations, insurance verification, and payments. You will support the dental team by providing a welcoming and organized experience in a busy clinic.

Strong customer service, communication, and organizational skills are essential. Prior dental/medical office experience is preferred, with a focus on confidentiality and accurate record-keeping.