Dental Front Desk & Patient Experience Specialist

Compass Health Network; Butler (Butler County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Job summary

Compass Health Network in Butler is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key part of the integrated care team. You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day clinic operations.

The role requires strong communication, organization, and comfort in a fast-paced environment. Travel to nearby clinic locations may be needed to ensure smooth patient flow and HIPAA-compliant handling of

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service experience

Communication skills

Education

High School/GED

Tools

Driver's license

Job description

Compass Health Network in Butler is seeking a Customer Relations Specialist to be the welcoming face of our clinic and a key part of the integrated care team. You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day clinic operations.

The role requires strong communication, organization, and comfort in a fast-paced environment. Travel to nearby clinic locations may be needed to ensure smooth patient flow and HIPAA-compliant handling of