Community Care Navigator – Intake & Access

Open-Sky-Community-Services; Worcester (MA); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Life insurance

403b retirement plan

Public Service Loan Forgiveness (PSLF)

Descripción de la vacante

Open Sky Community Services seeks an Intake Specialist in Worcester, MA to welcome individuals, manage front desk operations, and coordinate services. You will assist with intakes, connections to resources, and referrals to healthcare, housing, and benefits programs.

The role emphasizes crisis support, documentation in multiple data systems, and collaboration with staff to deliver person-centered care in a recovery-oriented environment.

Formación

• High School Diploma, GED, or equivalent required.
• Lived experience, or minimum of 1 year experience working with people experiencing homelessness, justice involvement, or related populations required.
• Valid driver’s license with acceptable driving record required.
• Ability to complete intakes, screenings, and needs assessments in a timely, respectful manner.

Responsabilidades

• Complete intakes, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination services, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor referrals to ensure successful connections and address barriers to engagement.
• Assist with data entry and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Provide crisis intervention and coordination with internal and external providers when appropriate.
• Collaborate with program staff and community partners to ensure coordinated, person-centered service delivery.

Conocimientos

Direct service experience

Educación

High school diploma

Herramientas

RedCap

EIM/ESM

eHana

Triage tracker

Descripción del empleo

Open Sky Community Services seeks an Intake Specialist in Worcester, MA to welcome individuals, manage front desk operations, and coordinate services. You will assist with intakes, connections to resources, and referrals to healthcare, housing, and benefits programs.

The role emphasizes crisis support, documentation in multiple data systems, and collaboration with staff to deliver person-centered care in a recovery-oriented environment.