Intake & Care Navigator: Connect, Support, Empower

Open Sky Community Services Inc.; Worcester (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Excellent supervision

Generous paid time off

Tuition reimbursement

Job summary

Open Sky Community Services is seeking an Intake Specialist in Worcester, MA to welcome individuals into the Community Compass program and manage front desk operations. You will handle calls, scheduling, intakes, and initial needs assessments, guiding clients toward available benefits and community resources.

Role involves crisis coordination with providers and maintaining accurate documentation across systems, while fostering a supportive, trauma-informed environment for clients and staff.

Qualifications

• High School Diploma, GED, or equivalent, required.
• Lived experience, or minimum of 1 year experience working with people experiencing homelessness, justice involvement, serious and persistent mental illness, substance use disorder, or other underserved populations required.
• Valid driver's license and acceptable driving record, required.

Responsibilities

• Complete intakes, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination services, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor and track referrals to ensure successful connections to services and address barriers to engagement.
• Assist with data entry and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Evaluate individuals' needs and service preferences while identifying available resources and supports.
• Provide crisis intervention and coordination with internal and external providers when appropriate.
• Complete all required documentation in a timely, accurate, and professional manner.
• Support a welcoming, respectful, and recovery-oriented environment for all members and visitors.
• Collaborate with program staff and community partners to ensure coordinated, person-centered service delivery.

Skills

Lived experience

Education

High School Diploma

Tools

RedCap

EIM/ESM

eHana

Triage tracker

Job description

Open Sky Community Services is seeking an Intake Specialist in Worcester, MA to welcome individuals into the Community Compass program and manage front desk operations. You will handle calls, scheduling, intakes, and initial needs assessments, guiding clients toward available benefits and community resources.

Role involves crisis coordination with providers and maintaining accurate documentation across systems, while fostering a supportive, trauma-informed environment for clients and staff.