Intake & Care Navigator: Front Desk & Referrals
Open Sky Community Services
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Benefits offered by this job
Job summary
Open Sky Community Services seeks an Intake Specialist to welcome individuals into Community Compass and oversee front desk operations in Central Massachusetts. You will manage intakes, complete needs assessments, coordinate with service providers, and connect clients with benefits and resources.
Strong communication and compassionate engagement are essential. The role emphasizes crisis coordination, data entry in RedCap and related systems, and collaboration with staff to ensure smooth,
Qualifications
- High School Diploma, GED, or equivalent, required.
- 1 year experience with people experiencing homelessness or related populations preferred.
- Valid driver's license and acceptable driving record required.
Responsibilities
- Complete intakes, screenings, and needs assessments.
- Provide navigation and care coordination, including referrals and follow-up.
- Assist with healthcare, housing, benefits, and employment resources.
- Monitor referrals to ensure successful connections and address barriers.
- Data entry and documentation in required systems.
- Evaluate needs and coordinate with partners for service delivery.
- Provide crisis intervention and coordinate with providers as needed.
- Complete all required documentation in a timely, professional manner.
- Support a welcoming, recovery-oriented environment for all.
Skills
Education
Tools
Job description
Open Sky Community Services seeks an Intake Specialist to welcome individuals into Community Compass and oversee front desk operations in Central Massachusetts. You will manage intakes, complete needs assessments, coordinate with service providers, and connect clients with benefits and resources.
Strong communication and compassionate engagement are essential. The role emphasizes crisis coordination, data entry in RedCap and related systems, and collaboration with staff to ensure smooth,
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