Compassionate Client Care Specialist (Veterinary)

Main Street Veterinary; Cornelius, Northern (NC, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Main Street Veterinary Hospital in Cornelius, NC is seeking a full-time Client Service Representative to greet clients, manage appointments, and coordinate with the medical team. You will be the first voice and face, delivering warm, professional service while handling payments and records with care.

Ideal candidates have prior customer service experience, are patient, organized, and able to listen, problem-solve, and follow through.

Qualifications

• Previous customer service or client-facing experience preferred.
• Veterinary experience is a plus, but we are also open to great learners.
• Experience with Covetrus Pulse practice management software is a big plus.

Responsibilities

• Answer phones, schedule appointments, and coordinate with the medical team.
• Manage records and process payments with accuracy and discretion.
• Provide warm, professional service and maintain a calm, helpful demeanor.
• Listen carefully, ask the right questions, and assist clients as needed.
• Support teammates to ensure smooth daily operations.

Skills

Customer service

Communication

Attention to detail

Listening

Problem solving

Scheduling

Tools

Covetrus Pulse

Job description

Main Street Veterinary Hospital in Cornelius, NC is seeking a full-time Client Service Representative to greet clients, manage appointments, and coordinate with the medical team. You will be the first voice and face, delivering warm, professional service while handling payments and records with care.

Ideal candidates have prior customer service experience, are patient, organized, and able to listen, problem-solve, and follow through.