Pet Care Client Concierge — Warm & Detail‑Driven Service

Main Street Veterinary Hospital PC; Cornelius (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

Main Street Veterinary Hospital PC in Cornelius, NC is hiring a full-time Client Service Representative to be the welcoming first voice for clients and to support the medical team with scheduling, records, and payments.

We value warm, organized people who listen carefully, solve problems, and remember details. Experience in veterinary or medical client-facing roles is preferred; Covetrus Pulse is a big plus.

Qualifications

• Previous customer service or client-facing experience preferred.
• Experience with Covetrus Pulse practice management software is a big plus.
• Interest in veterinary medicine and helping people is valued.

Responsibilities

• Answer phones and schedule appointments.
• Coordinate with our medical team and manage records.
• Process payments and handle confidential client information.
• Solve problems and keep many moving parts aligned.

Skills

Warm service

Phone etiquette

Attention to detail

Active listening

Scheduling proficiency

Payment handling

Confidential information

Multi-tasking

Problem solving

Team collaboration

Tools

Covetrus Pulse

Job description

Main Street Veterinary Hospital PC in Cornelius, NC is hiring a full-time Client Service Representative to be the welcoming first voice for clients and to support the medical team with scheduling, records, and payments.

We value warm, organized people who listen carefully, solve problems, and remember details. Experience in veterinary or medical client-facing roles is preferred; Covetrus Pulse is a big plus.