Compassionate Behavioral Health Admissions Specialist

Venture Behavioral Health; Kennesaw (GA); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Serenity Health Group in Georgia is hiring two Admission Representatives to work from the corporate office in Kennesaw. This role is the first contact for individuals seeking care, requiring empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

You will field inbound calls, perform pre-assessments, verify insurance with the billing team, guide patients through intake, document in the CRM/EMR, and build referral relationships with providers.

Competenze

• Experience in behavioral health admissions or intake preferred.
• Ability to handle high call volumes in a fast-paced environment.
• Strong empathy and de-escalation skills.
• On-site work at the Kennesaw, GA office.

Mansioni

• Field inbound calls from prospective patients and families.
• Conduct pre-assessments to determine level of care.
• Coordinate insurance verification with the utilization/billing team.
• Guide patients through admissions from initial contact to intake.
• Maintain accurate documentation in the CRM/EMR.
• Build referral relationships with outside providers and hospitals.
• Follow up with leads and referrals to minimize drop-off.

Conoscenze

Empathy

Strong communication

Phone presence

Time management

Strumenti

CRM/EMR systems

Descrizione del lavoro

Serenity Health Group in Georgia is hiring two Admission Representatives to work from the corporate office in Kennesaw. This role is the first contact for individuals seeking care, requiring empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

You will field inbound calls, perform pre-assessments, verify insurance with the billing team, guide patients through intake, document in the CRM/EMR, and build referral relationships with providers.