Behavioral Health Admissions Specialist

Venture Behavioral Health; Springfield (MO); In loco; USD 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

Venture Behavioral Health is hiring two Admission Representatives to work out of the corporate office in Kennesaw, GA, supporting intake and admissions across Venture Behavioral Health's facilities. This is the first point of contact for individuals and families reaching out during a difficult moment.

The role requires empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

Competenze

• Experience in behavioral health admissions, intake, or business development preferred.
• Ability to handle high call volumes in a fast-paced environment.
• Excellent communication and empathy with patients and families.

Mansioni

• Field inbound calls and inquiries from prospective patients, families, and referral sources.
• Conduct pre-assessment/screening to determine appropriate level of care (PHP, IOP, residential).
• Coordinate insurance verification and benefits checks with the utilization/billing team.
• Guide patients and families through the admissions process from first contact to intake.
• Maintain accurate, timely documentation in the CRM/EMR.
• Build and maintain referral relationships with outside providers, hospitals, and community partners.
• Follow up with leads and referrals to minimize drop-off before admission.

Conoscenze

Empathy

Strong organizational skills

Phone presence

De-escalation skills

Insurance verification familiarity

Strumenti

CRM/EMR systems

Insurance verification tools

Descrizione del lavoro

Venture Behavioral Health is hiring two Admission Representatives to work out of the corporate office in Kennesaw, GA, supporting intake and admissions across Venture Behavioral Health's facilities. This is the first point of contact for individuals and families reaching out during a difficult moment.

The role requires empathy, urgency, and strong organizational skills to get people into the right level of care quickly.