Compassionate Admissions Specialist – Behavioral Health

Recreate Behavioral Health; Royal Oak Hills (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Recreate Behavioral Health is seeking an Experienced Admissions Coordinator to join our team, bringing exceptional customer service and interpersonal skills to guide individuals through the admissions process.

You will play a central role in coordinating admissions, assessing eligibility, and providing clear information about programs, services, and financial requirements, while building trust with potential patients.

Qualifications

• Previous admissions/call center or healthcare admissions experience.
• Excellent verbal and written communication.
• Empathetic and compassionate demeanor.
• Ability to build rapport quickly.
• Strong closing skills and objection handling.
• Knowledge of substance use disorder treatment processes.

Responsibilities

• Coordinate admissions to achieve census targets.
• Assist with prioritization of pre-admission assessment.
• Handle inquiries about programs and admissions process.
• Conduct initial eligibility assessments.
• Provide information about programs, services, and admissions process.
• Build rapport and establish trust with potential patients.
• Discuss health insurance benefits and financial requirements.
• Provide reassurance to individuals and families in crisis.
• Guide potential patients through admissions using effective interpersonal skills.
• Collaborate with clinical staff for smooth transitions.
• Coordinate admissions from referral sources.
• Coordinate travel for qualified patients.
• Maintain Salesforce CRM records.

Skills

Excellent communication

Empathy

Closing skills

Interpersonal skills

Multitasking

Sales experience

Call center experience

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce CRM

Job description

Recreate Behavioral Health is seeking an Experienced Admissions Coordinator to join our team, bringing exceptional customer service and interpersonal skills to guide individuals through the admissions process.

You will play a central role in coordinating admissions, assessing eligibility, and providing clear information about programs, services, and financial requirements, while building trust with potential patients.