Admission Representative

Venture Behavioral Health; Kennesaw (GA); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Serenity Health Group in Georgia is hiring two Admission Representatives to work from the corporate office in Kennesaw. This role is the first contact for individuals seeking care, requiring empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

You will field inbound calls, perform pre-assessments, verify insurance with the billing team, guide patients through intake, document in the CRM/EMR, and build referral relationships with providers.

Competenze

• Experience in behavioral health admissions or intake preferred.
• Ability to handle high call volumes in a fast-paced environment.
• Strong empathy and de-escalation skills.
• On-site work at the Kennesaw, GA office.

Mansioni

• Field inbound calls from prospective patients and families.
• Conduct pre-assessments to determine level of care.
• Coordinate insurance verification with the utilization/billing team.
• Guide patients through admissions from initial contact to intake.
• Maintain accurate documentation in the CRM/EMR.
• Build referral relationships with outside providers and hospitals.
• Follow up with leads and referrals to minimize drop-off.

Conoscenze

Empathy

Strong communication

Phone presence

Time management

Strumenti

CRM/EMR systems

Descrizione del lavoro

About the Company

Serenity Health Group is a Georgia-based behavioral health organization whose mission is that every person deserves access to compassionate, high-quality care. Serenity Health Group operates Red Top Wellness Center (Cartersville, GA) - residential mental health treatment - and North Georgia Recovery Center (Kennesaw, GA) - addiction treatment offering PHP and IOP levels of care. A third location, Steele Creek Wellness Center (Jonesboro, GA), is coming soon. The organization takes a whole-person, individualized approach to treatment, focused on continuity of care and long-term wellbeing rather than symptom management alone.

The Role

We're hiring two Admission Representatives to work out of the corporate office in Kennesaw, GA, supporting intake and admissions across Serenity Health Group's facilities. This is the first point of contact for individuals and families reaching out during a difficult moment - the role requires empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

What You'll Do

• Field inbound calls and inquiries from prospective patients, families, and referral sources
• Conduct pre-assessment/screening to determine appropriate level of care (PHP, IOP, residential)
• Coordinate insurance verification and benefits checks with the utilization/billing team
• Guide patients and families through the admissions process from first contact to intake
• Maintain accurate, timely documentation in the CRM/EMR
• Build and maintain referral relationships with outside providers, hospitals, and community partners
• Follow up with leads and referrals to minimize drop-off before admission

What You Bring

• Prior experience in behavioral health/addiction treatment admissions, intake, or business development preferred
• Comfort with high call volume and a fast-paced, deadline-driven environment
• Strong phone presence, empathy, and de-escalation skills
• Familiarity with insurance verification and EMR/CRM systems a plus
• Available for on-site work at the Kennesaw, GA corporate office