Therapist

Venture Behavioral Health; Springfield (MO); In loco; USD 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

Venture Behavioral Health is hiring two Admission Representatives to work out of the corporate office in Kennesaw, GA, supporting intake and admissions across Venture Behavioral Health's facilities. This is the first point of contact for individuals and families reaching out during a difficult moment.

The role requires empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

Competenze

• Experience in behavioral health admissions, intake, or business development preferred.
• Ability to handle high call volumes in a fast-paced environment.
• Excellent communication and empathy with patients and families.

Mansioni

• Field inbound calls and inquiries from prospective patients, families, and referral sources.
• Conduct pre-assessment/screening to determine appropriate level of care (PHP, IOP, residential).
• Coordinate insurance verification and benefits checks with the utilization/billing team.
• Guide patients and families through the admissions process from first contact to intake.
• Maintain accurate, timely documentation in the CRM/EMR.
• Build and maintain referral relationships with outside providers, hospitals, and community partners.
• Follow up with leads and referrals to minimize drop-off before admission.

Conoscenze

Empathy

Strong organizational skills

Phone presence

De-escalation skills

Insurance verification familiarity

Strumenti

CRM/EMR systems

Insurance verification tools

Descrizione del lavoro

About the Company

Venture Behavioral Health is a Georgia-based behavioral health organization whose mission is that every person deserves access to compassionate, high-quality care. Venture Behavioral Health operates Red Top Wellness Center (Cartersville, GA), residential mental health treatment, and North Georgia Recovery Center (Kennesaw, GA), addiction treatment offering PHP and IOP levels of care. A third location, Steele Creek Wellness Center (Jonesboro, GA), is coming soon. The organization takes a whole-person, individualized approach to treatment, focused on continuity of care and long-term wellbeing rather than symptom management alone.

The Role

We're hiring two Admission Representatives to work out of the corporate office in Kennesaw, GA, supporting intake and admissions across Venture Behavioral Health's facilities. This is the first point of contact for individuals and families reaching out during a difficult moment. The role requires empathy, urgency, and strong organizational skills to get people into the right level of care quickly.

What You'll Do

• Field inbound calls and inquiries from prospective patients, families, and referral sources
• Conduct pre-assessment/screening to determine appropriate level of care (PHP, IOP, residential)
• Coordinate insurance verification and benefits checks with the utilization/billing team
• Guide patients and families through the admissions process from first contact to intake
• Maintain accurate, timely documentation in the CRM/EMR
• Build and maintain referral relationships with outside providers, hospitals, and community partners
• Follow up with leads and referrals to minimize drop-off before admission

What You Bring

• Prior experience in behavioral health/addiction treatment admissions, intake, or business development preferred
• Comfort with high call volume and a fast-paced, deadline-driven environment
• Strong phone presence, empathy, and de-escalation skills
• Familiarity with insurance verification and EMR/CRM systems a plus
• Available for on-site work at the Kennesaw, GA corporate office

One thing worth flagging: I already created this job in Manatal under the org name "Serenity Health Group," and I don't have an update/edit tool for existing jobs or organizations there, only create. If Venture Behavioral Health is actually the correct client name (not just this posting's copy), let me know and I'll create a fresh org + job under the right name so the pipeline data is clean, rather than leaving the old "Serenity Health Group" org sitting there incorrectly.