Compassionate Admissions & Crisis Triage Specialist

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Pine Rest Christian Mental Health Services in Grand Rapids, MI, is seeking an Administrative Intake Support Specialist to join a close-knit team delivering compassionate intake phone triage, patient reception, and admission processing aligned with patient needs.

You will handle crisis calls, perform urgent referrals, support insurance verification, and coordinate with a multidisciplinary team to ensure a smooth patient experience.

Qualifications

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

Responsibilities

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to the requested persons.
• Orient patient to assessment process and complete admission paperwork.

Skills

Crisis call handling

Phone triage

Customer service

Interpersonal communication

Multidisciplinary teamwork

Education

Associate degree or equivalent

Job description

Pine Rest Christian Mental Health Services in Grand Rapids, MI, is seeking an Administrative Intake Support Specialist to join a close-knit team delivering compassionate intake phone triage, patient reception, and admission processing aligned with patient needs.

You will handle crisis calls, perform urgent referrals, support insurance verification, and coordinate with a multidisciplinary team to ensure a smooth patient experience.