Intake & Admissions Specialist – Crisis & Patient Support

Pine Rest Christian Mental Health Svc; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO packages

403(b) retirement savings plan

Loan forgiveness / tuition that apply

Job summary

Pine Rest Christian Mental Health Svc is seeking an Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. You will perform phone triage, crisis call support, patient reception, and coordination to ensure a safe, efficient admission experience.

The role requires strong communication, customer service, and teamwork, with proficiency in electronic systems.

Qualifications

• Associate’s Degree or equivalent combination of education and experience required
• Bachelor’s degree preferred
• Strong verbal communication, customer service, and interpersonal skills
• Ability to collaborate effectively with multidisciplinary teams and diverse populations
• Proficiency with electronic systems and multiple software applications
• Strong organizational, analytical, and problem-solving skills
• Ability to work calmly and effectively in high-stress or crisis situations

Responsibilities

• Conduct phone triage and intake for Hospital and Residential Services admission referrals
• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
• Orient patients to the assessment and admission process and complete required paperwork
• Perform patient registration, insurance verification, and courtesy communications
• Manage and support organization-wide switchboard operations and after-hours answering services as assigned
• Collaborate with multidisciplinary teams and communicate effectively with internal departments
• Monitor, collect, and review program data to support evaluation and quality improvement
• Manage emergency procedures for the organization as required
• Participate in department meetings, committees, and routine problem-solving activities
• Assist with staff training for program-specific intake processes as requested
• Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
• Promote a customer-friendly, professional, and recovery-focused environment
• Role model Pine Rest's mission, values, and Hospital & Residential Services Model of Care
• Maintain required training and competencies
• Perform additional duties as assigned

Skills

Verbal communication

Customer service

Interpersonal skills

Collaboration

Tech proficiency

Organizational skills

Analytical skills

Crisis management

Education

Associate’s Degree or equivalent

Bachelor’s Degree preferred

Tools

Electronic systems

Multiple software applications

Job description

Pine Rest Christian Mental Health Svc is seeking an Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. You will perform phone triage, crisis call support, patient reception, and coordination to ensure a safe, efficient admission experience.

The role requires strong communication, customer service, and teamwork, with proficiency in electronic systems.