Patient Admissions & Intake Specialist

Pine Rest Christian Mental Health Services; Grand Rapids (MI); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, Vision, Dental, and Wellness

Competitive Front Loaded PTO

403(b) Retirement Savings Plan

Loan Forgiveness/Tuition Reimbursement

Zusammenfassung

Pine Rest Christian Mental Health Services seeks an Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. You will handle phone triage, crisis calls, and paperwork to ensure a smooth admission experience.

The role requires strong communication and organizational skills, experience with electronic systems, and the ability to work calmly in high‑stress situations.

Qualifikationen

• Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred.
• Strong verbal communication, customer service, and interpersonal skills.
• Ability to collaborate with multidisciplinary teams and diverse populations.
• Proficiency with electronic systems and multiple software applications.
• Strong organizational, analytical, and problem‑solving skills.

Aufgaben

• Conduct phone triage and intake for Hospital and Residential Services admission referrals.
• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process.
• Orient patients to the assessment and admission process and complete required paperwork.
• Perform patient registration, insurance verification, and courtesy communications.
• Manage and support organization‑wide switchboard operations and after‑hours answering services as assigned.
• Collaborate with multidisciplinary teams and communicate effectively with internal departments.
• Monitor, collect, and review program data to support evaluation and quality improvement.
• Manage emergency procedures for the organization as required.
• Participate in department meetings, committees, and routine problem‑solving activities.
• Assist with staff training for program‑specific intake processes as requested.
• Maintain up‑to‑date knowledge of policies, procedures, and regulatory requirements.
• Promote a customer‑friendly, professional, and recovery‑focused environment.
• Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care
• Maintain required training and competencies
• Perform additional duties as assigned

Kenntnisse

Verbal communication

Customer service

Interpersonal skills

Team collaboration

Crisis awareness

Organizational skills

Ausbildung

Associate’s Degree

Bachelor’s Degree preferred

Tools

Electronic systems

Software applications

Jobbeschreibung

Pine Rest Christian Mental Health Services seeks an Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. You will handle phone triage, crisis calls, and paperwork to ensure a smooth admission experience.

The role requires strong communication and organizational skills, experience with electronic systems, and the ability to work calmly in high‑stress situations.