Compassionate Admissions Coordinator - Insurance & Intake

Kaleidoscope ABA Therapy Services; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off: Vacation, Sick, and 8H

Long-Term Disability

401k with 6% match

Job summary

Kaleidoscope ABA is seeking a compassionate New Patient Admissions Coordinator in Bryn Mawr, PA, to guide families through the intake process. You will verify insurance, collect documents, and submit authorizations, while serving as the liaison between families and staff to ensure smooth, compliant onboarding.

The role emphasizes empathy, meticulous attention to detail, and strong communication skills, with a focus on delivering a supportive client experience and timely insurance processing.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3 years of insurance verification in medical field.
• Experience building and retaining rapport with patients over the phone.

Responsibilities

• Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations.
• Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time.
• Provide excellent customer service, helping clients navigate the process with confidence and clarity.
• Maintain compliance with insurance requirements, ensuring accurate submissions and renewals.
• Communicate effectively with clients, staff, and insurance companies to ensure optimum services.
• Offer administrative support to team members as needed to keep operations running smoothly.

Skills

Rapport building

Customer service

Time management

Communication

Insurance portals

Education

Bachelor's degree

Tools

Insurance portals

Job description

Kaleidoscope ABA is seeking a compassionate New Patient Admissions Coordinator in Bryn Mawr, PA, to guide families through the intake process. You will verify insurance, collect documents, and submit authorizations, while serving as the liaison between families and staff to ensure smooth, compliant onboarding.

The role emphasizes empathy, meticulous attention to detail, and strong communication skills, with a focus on delivering a supportive client experience and timely insurance processing.