Patient Intake Specialist

Kaleidoscope Family Solutions ABA, Inc.; Pennsylvania; On-site; USD 26,000 - 30,000; Part time

Job summary

Kaleidoscope ABA Therapy Services is seeking a compassionate Patient Intake Specialist in Bryn Mawr, PA. You will educate clients about services, verify insurance, gather required documents, and submit authorizations to kickstart care for children with autism.

In this role, you will serve as a friendly liaison between families and staff, ensuring accurate submissions, timely renewals, and excellent customer service. A strong attention to detail and effective phone communication are essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3 years of insurance verification in medical field.
• Excellent communication and organizational skills.

Responsibilities

• Verify insurance benefits and submit authorizations for clients.
• Assist families by gathering intake documents and ensuring paperwork is current.
• Provide excellent customer service and guide clients through the intake process.

Skills

Rapport building

Insurance verification

Customer service

Phone communication

Attention to detail

Education

Bachelor's degree

Tools

Insurance portals

Job description

Job Title

Patient Intake Specialist

Location

Bryn Mawr, PA

Contract Type

Temporary

Introduction

Join our established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team. The Patient Intake Specialist position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism. We are looking for a compassionate and detail-oriented Patient Intake Specialist to guide clients through our intake process, ensuring a smooth and supportive experience from start to finish. In this role, you will educate clients about our services, verify insurance, gather required documents, and submit authorizations. The ideal ABA Intake Specialist candidate thrives on building rapport, demonstrating integrity, empathy, and expertise in insurance regulations. Strong time management and meticulous attention to detail are essential, as you will play a crucial role in setting the foundation for successful client care.

Responsibilities

• Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations.
• Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time.
• Provide excellent customer service, helping clients navigate the process with confidence and clarity.
• Maintain compliance with insurance requirements, ensuring accurate submissions and renewals.
• Communicate effectively with clients, staff, and insurance companies ensure optimum services.
• Offer administrative support to team members as needed to keep operations running smoothly.

Key Qualifications

• Ability to create good rapport with new and existing clients and to gather data efficiently and effectively.
• Familiarity with health insurance, the authorization process, and working with insurance portals.
• Prior experience working as an ABA Intake Specialist is highly preferred.
• Excellent customer service, time management, and organizational skills.
• A high level of attention to detail.
• Exceptional written and verbal communication skills.
• Bachelor's degree preferred.
• Comfortable with extensive work on the phone.

Benefits & Advantages

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3 years of insurance verification in medical field.
• Experience building and retaining rapport with patients over the phone.

Working Conditions

• Exposure to constant or intermittent sounds is sufficient to cause distraction.
• Considerable stress may occur at times due to the pressure of meeting service requirements.
• Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked.
• Performing these duties on a full-time basis is an essential function of this position.

Compensation

Compensation: $19.00 - $22.00 per hour

About the Company

Kaleidoscope ABA offers services that support child with autism. We provide integrated therapy that promotes learning and growth, developing individual potential and increasing social engagement and happiness.

Equal Opportunity Employer

Kaleidoscope ABA is an Equal Opportunity and Affiant Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.