Compassionate Admissions Coordinator

Archstone Behavioral Health; Florida; Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Life insurance

Paid time off

Résumé du poste

Archstone Behavioral Health is seeking an Admissions Coordinator to guide individuals and families through the admissions process for substance use treatment. You will verify insurance, conduct pre-screenings, address concerns, and coordinate timely admissions.

The role requires a compassionate, reliable communicator with the ability to multitask in a high-volume environment. You will collaborate with clinical teams, document interactions, and support leads and clients from inquiry to enrollment.

Qualifications

• 1+ year experience in substance use disorder
• 1+ year experience in admissions, intake, or sales
• Strong phone presence and communication skills
• Ability to build trust with clients and families
• Comfort discussing insurance and payment options
• Detail-oriented with strong documentation
• Ability to multitask in a fast-paced environment
• Sunwave experience preferred

Responsabilités

• Respond to inbound calls and inquiries from prospective clients and families
• Conduct admissions pre-screenings and gather clinical information
• Verify insurance benefits and explain coverage or private pay options
• Coordinate with clinical and medical teams for approvals
• Address objections and support clients in decision-making
• Arrange transportation and facilitate smooth admissions
• Identify medical or clinical red flags and escalate as needed
• Document all client interactions in the system
• Follow up with leads and active clients
• Collaborate with internal teams for a seamless admissions experience

Connaissances

Strong phone presence andcommunication

Ability to build trust quickly

Multitasking in a fast-paced env

Detail-oriented with documentation

Independent and team collaboration

Open to feedback and coaching

Experience with Sunwave

1+ year in substance use disorder

1+ year in admissions/intake/sales

Excellent communication skills

Description du poste

Archstone Behavioral Health is seeking an Admissions Coordinator to guide individuals and families through the admissions process for substance use treatment. You will verify insurance, conduct pre-screenings, address concerns, and coordinate timely admissions.

The role requires a compassionate, reliable communicator with the ability to multitask in a high-volume environment. You will collaborate with clinical teams, document interactions, and support leads and clients from inquiry to enrollment.