Admissions Coordinator

Archstone Behavioral Health; Florida; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

Archstone Behavioral Health is seeking an Admissions Coordinator to guide individuals and families through the admissions process for substance use treatment. You will verify insurance, conduct pre-screenings, address concerns, and coordinate timely admissions.

The role requires a compassionate, reliable communicator with the ability to multitask in a high-volume environment. You will collaborate with clinical teams, document interactions, and support leads and clients from inquiry to enrollment.

Qualifications

• 1+ year experience in substance use disorder
• 1+ year experience in admissions, intake, or sales
• Strong phone presence and communication skills
• Ability to build trust with clients and families
• Comfort discussing insurance and payment options
• Detail-oriented with strong documentation
• Ability to multitask in a fast-paced environment
• Sunwave experience preferred

Responsibilities

• Respond to inbound calls and inquiries from prospective clients and families
• Conduct admissions pre-screenings and gather clinical information
• Verify insurance benefits and explain coverage or private pay options
• Coordinate with clinical and medical teams for approvals
• Address objections and support clients in decision-making
• Arrange transportation and facilitate smooth admissions
• Identify medical or clinical red flags and escalate as needed
• Document all client interactions in the system
• Follow up with leads and active clients
• Collaborate with internal teams for a seamless admissions experience

Skills

Strong phone presence andcommunication

Ability to build trust quickly

Multitasking in a fast-paced env

Detail-oriented with documentation

Independent and team collaboration

Open to feedback and coaching

Experience with Sunwave

1+ year in substance use disorder

1+ year in admissions/intake/sales

Excellent communication skills

Job description

Admissions Coordinator

Pay: From $50,000 per year
Job Type: Full-time
Location: In-person

About the Role

We are seeking a compassionate and driven Admissions Coordinator to join our team. In this role, you will be the first point of contact for individuals and families seeking substance use treatment, guiding them through the admissions process with empathy, urgency, and professionalism.

You will play a critical role in helping clients access care by verifying insurance, conducting pre-screenings, addressing concerns, and coordinating safe and timely admissions.

Key Responsibilities

• Respond to inbound calls and inquiries from prospective clients and families

• Conduct admissions pre-screenings and gather clinical information

• Verify insurance benefits and explain coverage or private pay options

• Coordinate with clinical and medical teams for approvals

• Address objections and support clients in making treatment decisions

• Arrange transportation and facilitate smooth admissions

• Identify medical or clinical red flags and escalation as needed

• Accurately document all client interactions in the system

• Follow up consistently with leads and active clients

• Collaborate with internal teams to ensure a seamless admissions experience

Qualifications

• 1+ year experience in substance use disorder (required)

• 1+ year experience in admissions, intake, or sales (preferred)

• Strong phone presence and communication skills

• Ability to build trust and rapport quickly with clients and families

• Comfortable discussing insurance, finances, and payment options

• Experience handling objections and guiding decision-making

• Ability to multitask in a fast-paced, high-volume environment

• Detail-oriented with strong documentation skills

• Ability to work both independently and as part of a team

• Open to feedback, coaching, and continuous improvement

• Experience with Sunwave (preferred)

Schedule Requirements

• Availability for day and night shifts

• Must be willing to work evenings and weekends as needed

What We Offer

• Competitive salary starting at $50,000+

• Health, dental, and vision insurance

• Life insurance

• Paid time off

About Us

Archstone Behavioral Health is committed to providing high-quality care for individuals struggling with substance use disorders. We are a drug-free workplace and an Equal Opportunity Employer. All applicants must pass a background check and drug screening.