Community Warranty Manager

Taylor Morrison Inc.; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care

401(k) Matching

Vacation & Holidays

Tuition Reimbursement

EAP

Job summary

Taylor Morrison Inc. in Scottsdale is seeking a Community Warranty Manager to deliver outstanding service to homeowners.

You will manage warranty scheduling, inspect homes, and be the primary contact for warranty issues, ensuring timely, neat, courteous, and professional work under Taylor Morrison's Warranty Program. You will input warranty tickets in Buildpro, distribute to contractors, track progress weekly, and follow up to closure.

Qualifications

• Minimum 18 months of customer service experience with 1 year in residential construction preferred.

Responsibilities

• Input and disseminate warranty tickets and home inspections into Buildpro and distribute to appropriate contractors.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Multi-tasking

Team collaboration

Travel locally

Education

High School Diploma or GED

Tools

Buildpro

Job description

SummaryAs a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.Job DetailsWhat You’ll DoBecome proficient in scheduling through construction software program BuildproConduct Taylor Morrison procedures for home inspections and warranty workDemonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issuesDemonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirementsProvide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s Warranty ProgramInput and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completionManage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claimAdminister Taylor Morrison’s Warranty to include claim analysis, follow-up, and work to assure closure on every claimProvide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excelComplete customer service requests timely and accurately while providing optimal customer serviceYou are willing to perform other duties as assignedProvide minor repairs by hand such as adjustments and general home repairsSound Like You?You might be just who we’re looking for if you have…High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferredExcellent communication skills and ability to ensure customer satisfactionComputer skills and ability to adapt to company systemsPossess time management skillsMust be highly organized and detail orientedProblem solving abilityAbility to multi-task and remain focusedAbility to travel locally to meet with homeownersFLSA Status: Non-ExemptThis position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.Essential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive mannerAbility to work well in, and be a solid contributor to, team environments, team meetings, and group projectsAbility to move from task to task without loss of efficiency or productivityAbility to utilize time management skills, to organize and prioritize tasksAbility to adhere to established procedures and protocolsAbility to perform in situations requiring speed, deadlines, or productivity quotasAbility to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpointsAbility to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedulesAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedurePhysical Demands:Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.#CollegeDiversity #EarlyCareerBenefits of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP)