Community Support Specialist: Outreach & Recovery Advocate

REDISCOVER; Excelsior Springs (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

ReDiscover is seeking a Community Support Specialist for the DM3700 program in the Kansas City, MO area. The role supports Medicaid-eligible adults with serious mental illness or substance use disorders, delivering outreach and enrollment in services to reduce care costs and improve access to health services.

You will maintain client caseloads, assist with symptom management, employment and independent living goals, and collaborate with a multidisciplinary team to coordinate care.

Qualifications

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• Ability to transport clients in a personal vehicle during work hours.

Responsibilities

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Word

Excel basics

Education

Bachelors degree or equivalent experience

Tools

Microsoft Word

Excel

Job description

ReDiscover is seeking a Community Support Specialist for the DM3700 program in the Kansas City, MO area. The role supports Medicaid-eligible adults with serious mental illness or substance use disorders, delivering outreach and enrollment in services to reduce care costs and improve access to health services.

You will maintain client caseloads, assist with symptom management, employment and independent living goals, and collaborate with a multidisciplinary team to coordinate care.