Community Support Specialist

ReDiscover; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

ReDiscover’s CoEd program seeks a Community Support Specialist to assist adults with mental health or substance use needs in outpatient or residential settings. You will manage a diverse caseload, support symptom management, employment, and independent living goals, and help clients access needed resources.

Work includes coordinating with a multi-disciplinary team, addressing barriers to care, and supporting transportation and documentation within the EMR.

Qualifications

• Bachelor's degree or equivalent experience required.
• Excellent customer service with a recovery focus.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Maintain and interact with a caseload of clients in-person or by phone.
• Facilitate outcomes in symptom management, employment, and independent living.
• Engage difficult-to-serve clients by researching resources and making connections.
• Help remove barriers and connect clients to programs and services.
• Assist clients with transportation barriers, including driving when needed.
• Document interactions in the organization’s electronic medical record.
• Collaborate with a multi-disciplinary team to coordinate client care.

Skills

Customer service

Communication

Interpersonal skills

Computer skills (MS Word/Excel)

Education

4 year degree or equivalent experience

Job description

Make a Difference as a Community Support Specialist with ReDiscover Join ReDiscover’s CoEd and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 700+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About The CoEd Program

The Coed Substance Use Disorder program aims to help adults with a substance use or co-occurring disorder in an outpatient or residential setting. Through medication assisted treatment, paired with individualized therapy, group education, and case management, the Coed Substance Use Disorder program offers a well rounded holistic approach to client's needs.

What You’ll Do

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements Of The Position

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
• At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.

Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.