Community Support Specialist - Disease Management Outreach Team

REDISCOVER; Excelsior Springs (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

ReDiscover is seeking a Community Support Specialist for the DM3700 program in the Kansas City, MO area. The role supports Medicaid-eligible adults with serious mental illness or substance use disorders, delivering outreach and enrollment in services to reduce care costs and improve access to health services.

You will maintain client caseloads, assist with symptom management, employment and independent living goals, and collaborate with a multidisciplinary team to coordinate care.

Qualifications

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• Ability to transport clients in a personal vehicle during work hours.

Responsibilities

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Word

Excel basics

Education

Bachelors degree or equivalent experience

Tools

Microsoft Word

Excel

Job description

Job Details: Job Location: South - Kansas City, MO 64134, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Road Warrior, Job Shift: 1st Shift, Make a Difference as a Community Support Specialist with ReDiscover

Join ReDiscover’s DM3700 and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 700+ dedicated professionals


• Over five decades of community impact


• A culture grounded in compassion, collaboration, and growth

About the DM3700 Program

The Disease Management (DM) 3700 Program aims to outreach Medicaid-eligible adults who have a serious mental illness or substance use disorder, high medical costs, and are not currently receiving behavioral health services. The goal is to outreach and enroll individuals in services to reduce costs associated with care and assist individuals in accessing needed health services and supports. This program works in conjunction with CPRC and Healthcare Home in providing education to clients on how to manage their health conditions, improve general health, monitor conditions and intervene when health conditions are not properly controlled or managed.

What You’ll Do

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.


• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.


• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.


• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.


• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.


• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.


• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements of the Position

• 4 year degree or 4 years of equivalent experience in lieu of degree.


• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.


• At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.


• Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.


• Excellent customer service skills with a recovery focus.


• Strong written, oral and interpersonal communication skills.


• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.