Community Support & HOA Admin Specialist

The Management Trust; Lacey (WA); On-site; USD 46,000 - 50,000; Full time

Job summary

The Management Trust in Lacey, WA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across multiple communities. You will partner with Community Association Managers, handle work orders, ARC requests, and amenity coordination while maintaining accurate records and documentation.

This full-time, non-exempt role requires strong organizational and communication skills, the ability to multi-task, and a professional, dependable demeanor.

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• 1–4 years administrative support experience.
• Proficiency in Microsoft Office.
• Ability to multi-task across multiple communities.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Team player with professional demeanor.

Responsibilities

• Answer calls and provide status of work orders and ARC requests.
• Maintain Welcome Packet and update system records.
• Manage complex work orders requiring approvals.
• Document actions with system notes.
• Coordinate with CAMs/ACAM and vendors.
• Assist with amenity reservations and access devices.
• Support updating of Association information in system of record.

Skills

Administrative support

Microsoft Office

Communication skills

Time management

Team player

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Job description

The Management Trust in Lacey, WA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across multiple communities. You will partner with Community Association Managers, handle work orders, ARC requests, and amenity coordination while maintaining accurate records and documentation.

This full-time, non-exempt role requires strong organizational and communication skills, the ability to multi-task, and a professional, dependable demeanor.