Community Management Support Specialist II

The Management Trust; Tacoma (WA); On-site; USD 28,000 - 33,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist in Tacoma, WA to deliver exceptional customer service and provide essential administrative support to CAMs, ACAMs, and homeowners.

Responsibilities include managing complex work orders and ARC requests, maintaining community information, and coordinating with vendors while ensuring board guidelines and timelines are met. This non-exempt, full-time role offers hourly pay of $20.00–$24.00 and DOE.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1–4 years of administrative support experience.
• Proficient with Microsoft Office suite.
• Strong written and verbal communication.
• Ability to manage multiple communities and deadlines.

Responsibilities

• Receive customer calls and update work orders status.
• Maintain community information in the system.
• Review and coordinate ARC applications requiring approvals.
• Document actions with system notes and logs.
• Provide first escalation for homeowner calls; cover reception when needed.

Skills

Customer service

Administrative support

Multi-tasking

Communication

Attention to detail

Microsoft Office

Team player

Education

High School Diploma

Associate’s Degree preferred

Tools

Microsoft Office

Job description

The Management Trust is seeking a Community Support Specialist in Tacoma, WA to deliver exceptional customer service and provide essential administrative support to CAMs, ACAMs, and homeowners.

Responsibilities include managing complex work orders and ARC requests, maintaining community information, and coordinating with vendors while ensuring board guidelines and timelines are met. This non-exempt, full-time role offers hourly pay of $20.00–$24.00 and DOE.