Community Support Services Aide — Casework & Resources

City of Hampton; Hampton (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Hampton is seeking a Support Services Aide to assist with direct customer service and case management, delivering vital financial and social services to residents.

The role involves processing cases, home visits, and coordinating with community resources to ensure clients receive necessary support. A background in Human Services or related fields is preferred, with bilingual candidates encouraged to apply.

Qualifications

• Three (3) years in providing direct customer service is preferred.
• Graduation from high school or successful completion of a GED and two years college-level coursework in Human Services, Social Work, Psychology, or a related field.

Responsibilities

• Process energy assistance and child care cases, including interviewing applicants and determining eligibility
• Assist clients with completing applications and verifying documentation
• Maintain an active caseload and conduct eligibility re-determinations
• Provide referrals, answer questions, and respond to emergency calls
• Conduct home visits to assess client needs and connect them with community resources
• Enter and manage case data in computerized systems
• Monitor Adult Services Unit payments and documentation
• Assign screenings and adult protective services cases
• Provide guidance and technical support to the support staff

Skills

Customer service

Case management

Education

High school diploma or GED

2 years college in Human Services

Job description

City of Hampton is seeking a Support Services Aide to assist with direct customer service and case management, delivering vital financial and social services to residents.

The role involves processing cases, home visits, and coordinating with community resources to ensure clients receive necessary support. A background in Human Services or related fields is preferred, with bilingual candidates encouraged to apply.