Support Services Aide

City of Hampton, VA; Hampton (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

City of Hampton seeks a Support Services Aide to help residents access vital financial and social services. You will support delivery teams with direct customer service, case processing, and community outreach to ensure families receive needed support.

Responsibilities include processing energy assistance and child care cases, helping applicants complete forms, maintaining caseloads, making referrals, and conducting home visits; bilingual candidates are encouraged.

Qualifications

• Graduation from high school or successful completion of a GED and two years college-level coursework in Human Services, Social Work, Psychology, or a related field.
• Three (3) years in providing direct customer service is preferred.

Responsibilities

• Process energy assistance and child care cases, including interviewing applicants and determining eligibility.
• Assist clients with completing applications and verifying documentation.
• Maintain an active caseload and conduct eligibility re-determinations.
• Provide referrals, answer questions, and respond to emergency calls.
• Conduct home visits to assess client needs and connect them with community resources.
• Enter and manage case data in computerized systems.
• Monitor Adult Services Unit payments and documentation.
• Assign screenings and adult protective services cases.
• Provide guidance and technical support to the support staff.

Skills

Direct customer service

Case management

Community outreach

Education

High school diploma / GED

Two years college coursework in Human Services/Social Work/Psychology

Job description

This posting will close once it has reached the maximum number of Applications

Are you passionate about helping individuals and families access vital community resources? Join our team as a Support Services Aide and play a key role in delivering financial and social services that make a real impact in our community.

What You'll Do

As a Support Services Aide, you'll support full-service delivery teams by providing direct customer service and case management assistance. This role combines customer interaction, case processing, and community outreach to ensure residents receive the support they need.

Typical Responsibilities:

• Process energy assistance and child care cases, including interviewing applicants and determining eligibility
• Assist clients with completing applications and verifying documentation
• Maintain an active caseload and conduct eligibility re-determinations
• Provide referrals, answer questions, and respond to emergency calls
• Conduct home visits to assess client needs and connect them with community resources
• Enter and manage case data in computerized systems
• Monitor Adult Services Unit payments and documentation
• Assign screenings and adult protective services cases
• Provide guidance and technical support to the support staff

Minimum Requirements:

• Graduation from high school or successful completion of a GED and two years college-level coursework in Human Services, Social Work, Psychology, or a related field.
• Three (3) years in providing direct customer service is preferred.
• Requires a valid driver's license and an acceptable driving record according to the City of Hampton criteria
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.

Additional Requirements:

• Bilingual candidates are encouraged to apply
• Extensive contact with the general public, related agencies, community organizations, agency staff and other City departments.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits."