Case Aide — Frontline Social Services Support

CWS Durham; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CWS Durham is seeking a Case Aide to provide administrative and technical support for ongoing core services and case management. You will assist with housing, healthcare, employment, education, and legal services while maintaining accurate case files.

Role requires good communication and organizational skills, a valid driver’s license, and the ability to work in a fast-paced environment. In-person position in Wilmington, NC, with potential for growth and teamwork-focused environment.

Qualifications

• High school diploma or equivalent.
• 6 months of relevant experience.
• Excellent communication, documentation, and interpersonal skills.
• Valid Driver’s License required.

Responsibilities

• Assist with on-going case management and services to clients as per the terms of the program requirements including, but not limited to, securing housing, healthcare, employment, education, legal support, and financial assistance
• Ensures accurate, timely, and confidential case file documentation that meets all program requirements and is reviewed by Case Manager or Supervisor.
• Assist clients by filing out documentation and submitting applicable applications for social services.
• Assist clients by transporting them to appointments and other necessary activities
• Collaborate with other team members in the preparation of reports, case summaries, and other documentation.
• Perform other duties as assigned.

Skills

Excellent communication

Documentation

Interpersonal skills

Valid driver’s license

Education

High school diploma or equivalent

Tools

Microsoft 365

Case management software

Job description

CWS Durham is seeking a Case Aide to provide administrative and technical support for ongoing core services and case management. You will assist with housing, healthcare, employment, education, and legal services while maintaining accurate case files.

Role requires good communication and organizational skills, a valid driver’s license, and the ability to work in a fast-paced environment. In-person position in Wilmington, NC, with potential for growth and teamwork-focused environment.