Case Aide & Community Support Specialist

Urban Pathways; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare Coverage

Retirement Savings (403(b)/401(a))

Paid Time Off

Professional Development

Flexible Work Arrangements

Wellness Programs

Employee Assistance Program (EAP)

Employee Recognition

Job summary

Urban Pathways in New York City seeks a dedicated Case Aide to support the social services team in delivering client-focused case management. You will actively listen, assist with intakes, coordinate referrals, and promote an inclusive, anti-racist culture.

The role requires strong communication, organization, and the ability to work with diverse populations, including the homeless, with weekday and some weekend/evening shifts.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Experience with homeless populations and individuals with mental health or substance use concerns preferred.

Responsibilities

• Conducts client intakes and updates information in client database system(s).
• Screens clients for referral and case management services.
• Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals as necessary.
• Organizes, maintains and prepares client charts for intake and discharge.
• Handles caseload in the absence of the Case Manager as mandated by program.
• Conducts homeless outreach and assesses client needs.
• Documents client activities and updates client information in database system(s).
• Escorts clients to all appointments, including medical, housing, and entitlement appointments.
• Daily respite sites as mandated by program.
• Performs front-desk duties including answering phones, screening visitors, maintaining logbook, and mail distribution.
• Assists in monitoring client medication as required.
• Facilitates client groups as needed.
• Organizes and distributes clothing donations to clients as mandated by program.
• Conducts unit inspections as mandated by program.

Skills

Computer skills

Communication skills

Foreign languages

Education

High school diploma/ GED

Associate's degree preferred

Job description

Urban Pathways in New York City seeks a dedicated Case Aide to support the social services team in delivering client-focused case management. You will actively listen, assist with intakes, coordinate referrals, and promote an inclusive, anti-racist culture.

The role requires strong communication, organization, and the ability to work with diverse populations, including the homeless, with weekday and some weekend/evening shifts.