Community Resource Navigator

King & Bishop; Framingham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

King & Bishop is seeking an Engagement Specialist to support a community-based resource center. The role focuses on welcoming clients, assessing needs, and connecting them to appropriate programs and services.

The position involves administrative duties, data entry, and collaboration with case managers to coordinate client services. The ideal candidate will have strong communication and customer service skills, comfort working with individuals facing homelessness or financial hardship, and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative support, or community services preferred.
• Familiarity with mass health and public benefits is helpful.

Responsibilities

• Welcome and assist clients, assess needs, and connect with programs and resources.
• Conduct initial client assessments and assist with referrals and enrollment.
• Provide front desk coverage and handle inquiries, mail, and greeting visitors.
• Support daily operations of the resource center and maintain supplies.
• Assist clients with computer access, housing and employment searches, and seminar registrations.
• Collaborate with Case Managers to coordinate client services and follow up on referrals.
• Maintain client records, case notes, and referrals through data entry.
• Participate in weekly triage and team meetings.

Skills

Customer service

Administrative support

Data entry

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

King & Bishop is seeking an Engagement Specialist to support a community-based resource center. The role focuses on welcoming clients, assessing needs, and connecting them to appropriate programs and services.

The position involves administrative duties, data entry, and collaboration with case managers to coordinate client services. The ideal candidate will have strong communication and customer service skills, comfort working with individuals facing homelessness or financial hardship, and