Engagement Specialist

King & Bishop; Framingham (MA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

King & Bishop is seeking an Engagement Specialist to support a community-based resource center. The role focuses on welcoming clients, assessing needs, and connecting them to appropriate programs and services.

The position involves administrative duties, data entry, and collaboration with case managers to coordinate client services. The ideal candidate will have strong communication and customer service skills, comfort working with individuals facing homelessness or financial hardship, and

Formación

• High school diploma or equivalent required.
• Experience in customer service, administrative support, or community services preferred.
• Familiarity with mass health and public benefits is helpful.

Responsabilidades

• Welcome and assist clients, assess needs, and connect with programs and resources.
• Conduct initial client assessments and assist with referrals and enrollment.
• Provide front desk coverage and handle inquiries, mail, and greeting visitors.
• Support daily operations of the resource center and maintain supplies.
• Assist clients with computer access, housing and employment searches, and seminar registrations.
• Collaborate with Case Managers to coordinate client services and follow up on referrals.
• Maintain client records, case notes, and referrals through data entry.
• Participate in weekly triage and team meetings.

Conocimientos

Customer service

Administrative support

Data entry

Microsoft Office

Communication

Educación

High school diploma

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

Engagement Specialist

Position Overview

King & Bishop is seeking a compassionate, organized, and service-oriented Engagement Specialist to support daily operations within a community-based resource center. This individual will serve as a primary point of contact for clients, assist with service referrals, and provide administrative support to ensure individuals are connected with appropriate programs and resources. The ideal candidate will possess strong communication and customer service skills, demonstrate flexibility, and be comfortable working with individuals experiencing homelessness, financial hardship, or challenges related to addiction and recovery.

Key Responsibilities

• Welcome and assist clients, assess their needs, and connect them with appropriate programs, services, and community resources.
• Conduct initial client assessments using established screening tools and assist with program referrals and enrollment.
• Provide front desk coverage, including answering and directing calls, greeting visitors, distributing mail, and responding to inquiries.
• Support daily operations of the resource center, including monitoring client areas, addressing immediate needs, and maintaining necessary supplies.
• Assist clients with computer access, housing and employment searches, and seminar registration.
• Collaborate with Case Managers and program staff to coordinate client services and follow up on referrals.
• Maintain accurate client records, case notes, referrals, and other documentation through data entry.
• Participate in weekly triage meetings, team meetings, and client service planning discussions.
• Stay informed about available internal programs, external community resources, and changes to services.
• Maintain confidentiality of client and organizational information in accordance with applicable laws and policies.
• Ensure compliance with program requirements, organizational procedures, and applicable funding guidelines.
• Perform additional administrative and client support duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent combination of education and experience.
• Previous customer service, administrative support, or community services experience preferred.
• Understanding of addiction, recovery, homelessness, and the challenges faced by low-income populations.
• Familiarity with community assistance programs, housing resources, employment services, and public benefits such as MassHealth and Social Security Disability Insurance (SSDI).
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong verbal and written communication, interpersonal, and organizational skills.
• Ability to handle sensitive situations with professionalism, empathy, and discretion.
• Strong multitasking skills and the flexibility to adapt to changing priorities.
• Ability to work collaboratively with clients, case managers, and multidisciplinary teams.

Ideal Candidate

The successful candidate is approachable, dependable, and committed to providing excellent client service. They can balance administrative responsibilities with direct client interaction while maintaining a welcoming, respectful, and supportive environment for individuals seeking assistance.