Entry-Level Community Resource Navigator

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403b

PTO

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Job summary

Mental Health Resource Center is seeking a Community Resource Specialist to provide hands-on, face-to-face help to adults at the South CSC. You will identify entitlement programs such as Medicaid, SNAP, Social Security, and housing, assisting walk-ins and SOC-referred individuals with access to services in a recovery-oriented framework.

Role emphasizes person-centered, strengths-based approaches, navigating state systems, documenting interactions, and coordinating with SOC Navigators to close

Qualifications

• High School diploma required; six months in human services or healthcare preferred.
• Bachelor’s degree in mental health or human services related field preferred.

Responsibilities

• Assesses the entitlement and community resource needs of individuals who walk in to the CSC or are referred by the SOC Navigator.
• Provides direct assistance with resource identification, entitlement applications, and connection to available services, using a person-centered, recovery-oriented approach.
• Assists individuals with navigating the State ACCESS system and gathering required documents to complete entitlement applications.
• Refers eligible individuals to SOAR processors for Social Security application assistance.
• Tracks pending entitlement applications, conducts follow-up, and reports outcomes to the SOC Navigator for individuals referred by SOC.
• Refers walk-in individuals who need behavioral health services, other program referrals, or follow-up after leaving the CSC to the SOC Navigator. Shares resources provided, actions taken, and outstanding needs so the SOC Navigator can close the loop.
• Maintains and updates the Community Resources shared folder, including housing, childcare, food banks, and peer and recovery supports. Keeps contact information, eligibility requirements, and application processes accurate, and adds resources identified by SOC Navigators and other staff.
• Develops a monthly calendar of free and low-cost events in the Jacksonville area.
• Communicates additional service needs to the CSC team and SOC Navigator.
• Provides back-up support for Crisis Stabilization Unit (CSU) discharge linkage when assigned.
• Maintains timely, accurate, and confidential documentation of assistance, applications, referrals, and follow-up in the EHR and designated tracking tools.

Education

High School diploma

Bachelor’s degree in mental health or human services related field

Tools

Microsoft Office

Outlook

RBHS/MHRC EHR

Job description

Mental Health Resource Center is seeking a Community Resource Specialist to provide hands-on, face-to-face help to adults at the South CSC. You will identify entitlement programs such as Medicaid, SNAP, Social Security, and housing, assisting walk-ins and SOC-referred individuals with access to services in a recovery-oriented framework.

Role emphasizes person-centered, strengths-based approaches, navigating state systems, documenting interactions, and coordinating with SOC Navigators to close