Community Resource Navigator

Behavioral Health and Developmental Services of Strafford County, Inc.; Rochester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off and Holidays

Health, Dental and Vision

FSA Accounts

Tuition Reimbursement

Life and Long-term DisabilityInsurance

403(b)

Job summary

Community Partners in Rochester, NH is seeking a Resource Center Specialist to connect individuals with essential services and resources across financial, medical, housing, and rehabilitative programs. You will coordinate referrals, maintain client-centered communication, and support community empowerment.

The role requires strong communication, 3+ years in social work or case management, and a valid driver’s license; AIRS certification is preferred or must be earned within one year of hire.

Qualifications

• High School Diploma or G.E.D. required.
• AIRS certification preferred; if not certified, must certify within one year of hire.
• Minimum of 3 years in social work/case management in aging, disabilities, community health, or discharge planning preferred.
• Excellent oral and written communication skills mandatory.
• Experience in customer relations, call management, information and referral or related field.
• Must be able to utilize technology provided to perform job requirements.
• Must hold a valid driver’s license and have proof of vehicle liability coverage.

Responsibilities

• The Resource Center Specialist connects individuals in need with services and resources to meet their needs, including financial assistance, medical programs, housing, and more.
• Identify and link clients to appropriate programs, agencies, or organizations that empower independent living.
• Maintain courteous, client-centered service while handling diverse inquiries and referrals.

Skills

Excellent communication skills

Customer relations experience

Information and referral

Tech-savvy

Valid driver’s license

Education

High School Diploma or G.E.D.

AIRS certification (or willingness to certify within one year)

Job description

Community Partners in Rochester, NH is seeking a Resource Center Specialist to connect individuals with essential services and resources across financial, medical, housing, and rehabilitative programs. You will coordinate referrals, maintain client-centered communication, and support community empowerment.

The role requires strong communication, 3+ years in social work or case management, and a valid driver’s license; AIRS certification is preferred or must be earned within one year of hire.