Community Navigator & Benefits Advocate

The Information Center; Taylor (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The Information Center is seeking a Resource Navigator to assess client needs and provide referrals in a hybrid office and community-based setting in Michigan. The role supports navigation of government programs, Medicaid, and healthcare enrollment with a focus on equity and accessibility.

You will conduct comprehensive assessments, coordinate services, advocate for clients, and maintain confidential records.

Qualifications

• Experience providing information and referrals, community navigation, crisis intervention, advocacy, or case management.
• Experience Medicaid, healthcare enrollment, public assistance, or benefits navigation programs.
• Demonstrated commitment to confidentiality, professionalism, and equitable service delivery.
• Strong verbal and written communication skills with the ability to communicate effectively and compassionately with diverse populations.
• Proven ability to assess client needs, problem-solve, and manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing positively within a collaborative team setting.
• Strong organizational skills with exceptional attention to detail, accuracy, and documentation standards.
• Proficiency in Microsoft Office Suite and experience using call management systems, databases, and electronic documentation platforms.

Responsibilities

• Apply active listening and person-centered practices to conduct comprehensive client assessments to identify barriers, needs and appropriate referrals to support self-sufficiency.
• Navigate community and government program application and enrollment services to improve equitable and barrier-free access to services for individuals of diverse backgrounds, abilities, and circumstances.
• Provide information, application and enrollment services for MI Bridges programs, Medicaid and ACA Marketplace health plans.
• Follow-up and case management for clients with complex needs and program specific clients.
• Conduct assessments in community-based settings including hospitals, nursing homes, healthcare centers, schools, faith-based, non-profit, businesses and correctional facilities.
• Provide advocacy, resource coordination, and short-term crisis intervention when appropriate.
• Follow up with clients to evaluate outcomes and coordinate additional services as needed.
• Maintain accurate, timely, and confidential client records within agency databases and tracking systems in accordance with organizational policies and compliance standards.

Skills

Information & referrals

Community navigation

Crisis intervention

Advocacy

Case management

Education

Associate degree in human services

Bachelor’s degree in social work

Public Health degree

Tools

Microsoft Office

Call management systems

Databases

Electronic documentation

Job description

The Information Center is seeking a Resource Navigator to assess client needs and provide referrals in a hybrid office and community-based setting in Michigan. The role supports navigation of government programs, Medicaid, and healthcare enrollment with a focus on equity and accessibility.

You will conduct comprehensive assessments, coordinate services, advocate for clients, and maintain confidential records.