Family Resource Navigator — Impactful Case Management

10 BCFS Health and Human Services; Lufkin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

10 BCFS Health and Human Services is seeking a Resource Navigator to provide quality services to families, using sound judgment and adhering to program standards.

The role focuses on outreach, intake, and coordinated support for needs identified by parents and families. Responsibilities include intake/assessments, goal setting, intensive case management, and documentation in Salesforce/PEIRS, with trainings and team collaboration. Travel may be required.

Qualifications

• High school diploma or equivalent is required; Bachelor's degree preferred.
• 3+ years of related work experience with a HS diploma; 1+ year with a Bachelor's degree preferred.
• Must be able to travel as part of the role.

Responsibilities

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish and maintain a professional relationship with families with regular contact.
• Administer intake, assessments, and screening tools to clients and family members.
• Use intake results to set goals and activities with parents.
• Provide intensive case management and service planning for families.
• Coordinate resources, referrals, transportation, and other support services.
• Document services and activities in program systems in a timely manner.

Skills

Case management

Communication

English proficiency

Travel

Education

High school diploma

Bachelor's degree

Tools

Salesforce

PEIRS

Excel

Job description

10 BCFS Health and Human Services is seeking a Resource Navigator to provide quality services to families, using sound judgment and adhering to program standards.

The role focuses on outreach, intake, and coordinated support for needs identified by parents and families. Responsibilities include intake/assessments, goal setting, intensive case management, and documentation in Salesforce/PEIRS, with trainings and team collaboration. Travel may be required.