Senior Front Desk & Community Services Specialist

Roanoke County, VA; Roanoke (VA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Roanoke County, VA is seeking a customer-focused administrative assistant to support the front desk and departmental operations. The role involves handling information requests, data entry, payments, and records while guiding clients to applicable resources.

You will interact with the public in person and by phone, ensuring accurate documentation and efficient service delivery in a local government setting.

Qualifications

• Required: High school diploma or equivalent supplemented by courses or training in accounting or bookkeeping.
• Required: Considerable customer service experience required (could be in a variety of settings) and administrative support experience involving clerical and/or accounting duties.

Responsabilités

• Assist front desk at lobby, answer multi-line phone, provide information on programs and procedures.
• Perform data entry, recordkeeping, and maintenance of computer records.
• Accept payments, issue receipts, and handle cash per policy.
• Assist clients with benefits applications and referrals to community resources.
• Manage files, mail, and supplies; support staff with training and front office coverage.

Connaissances

Customer service

Clerical work

Accounting basics

Formation

High school diploma

Accounting coursework

Outils

Microsoft Word

Excel

Description du poste

Roanoke County, VA is seeking a customer-focused administrative assistant to support the front desk and departmental operations. The role involves handling information requests, data entry, payments, and records while guiding clients to applicable resources.

You will interact with the public in person and by phone, ensuring accurate documentation and efficient service delivery in a local government setting.