Senior Front Desk & Customer Services Specialist

County of Roanoke Virginia; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

County of Roanoke Virginia seeks a front desk and administrative support specialist to assist customers in person and by phone, process payments, and manage records. The role involves handling referrals, coordinating with community partners, and supporting staff in daily operations and special projects.

Requirements include a high school diploma with accounting coursework and considerable customer service experience, plus proficiency in Word and Excel.

Qualifications

• Requires considerable customer service experience in varied settings.
• Requires administrative support experience involving clerical and/or accounting duties.
• Knowledge of office terminology, procedures, equipment and bookkeeping methods.

Responsibilities

• Assist customers at front desk and via phone with information or services.
• Open and close lobby per procedures and manage multi-line phone system.
• Process payments, issue receipts, and handle monetary transactions per policy.
• Maintain and update computer records; process applications for benefits and services.
• Prepare and file documents; maintain file room; manage supplies and requisitions.
• Coordinate with Community Partners and local agencies; assist with referrals and processes.
• Support staff with training and guidance; assist with special projects and QA requests.

Skills

Customer service

Front desk

Clerical work

Accounting duties

Cash handling

Microsoft Word

Microsoft Excel

Education

High school diploma with accounting courses

Tools

Microsoft Word

Microsoft Excel

Job description

County of Roanoke Virginia seeks a front desk and administrative support specialist to assist customers in person and by phone, process payments, and manage records. The role involves handling referrals, coordinating with community partners, and supporting staff in daily operations and special projects.

Requirements include a high school diploma with accounting coursework and considerable customer service experience, plus proficiency in Word and Excel.