Front Desk & Community Services Specialist

Roanoke County, Virginia; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Roanoke County, Virginia is seeking a detail-oriented administrative support professional to assist both internal and external customers. The role involves front desk duties, data entry, cash handling, and processing benefit applications while ensuring compliance with county policies.

The candidate should have strong communication skills, proficiency in Word and Excel, and experience in clerical/accounting tasks.

Qualifications

• High school diploma or equivalent with accounting or bookkeeping training.
• Considerable customer service experience and administrative support experience involving clerical and/or accounting duties.

Responsibilities

• Greet customers at front desk in person and by phone with a friendly, professional demeanor.
• Open and close lobby; manage a multi-line phone system and direct inquiries.
• Provide information on programs, policies, and procedures to customers.
• Maintain and update computer records; handle payments and issue receipts.
• Assist with applications for benefits and services and route them as needed.
• File management: retrieve, log, and distribute mail, faxes, and documents.

Skills

Customer service

Office software

Clerical support

Education

High school diploma with accounting/training

Tools

Microsoft Word

Microsoft Excel

Job description

Roanoke County, Virginia is seeking a detail-oriented administrative support professional to assist both internal and external customers. The role involves front desk duties, data entry, cash handling, and processing benefit applications while ensuring compliance with county policies.

The candidate should have strong communication skills, proficiency in Word and Excel, and experience in clerical/accounting tasks.