Community Partnerships Field Manager

Ronald McDonald House Charities of Tampa Bay, Inc.; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employer-covered medical, dental &Life

Vision option

Short term disability

401(k) eligibility after 90 days

Job summary

The McDonald’s Partnership Field Manager at Ronald McDonald House Tampa Bay, Inc. leads restaurant relationships and Round Up program operations across the Greater Tampa Bay area, working with General Managers and crews to sustain fundraising and partnerships.

Reporting to the Associate Director of Engagement, the role requires coordinating visits, tracking incentives, and driving monthly goals while managing budgets and program records.

Qualifications

• 3 years of professional experience coordinating a program, partnership portfolio, field operation, fundraising initiative, community engagement effort, or comparable multi-location work.
• 3 years of professional experience building trusted relationships, communicating clearly in writing and in person, and providing responsive partner service.
• Experience speaking in front of groups.
• Experience coordinating work through collaboration and influence, organizing competing priorities, and following through on commitments that support program success.
• Experience using data to guide decisions.
• Experience maintaining accurate records and using Microsoft 365 tools, including Excel and SharePoint.

Responsibilities

• Build and sustain trusted relationships with McDonald's owner/operators, General Managers, restaurant teams, and key leadership groups to increase Round Up participation, deepen connection to Ronald McDonald House Tampa Bay, and strengthen long-term partnership engagement.
• Identify and pursue opportunities to engage prospective restaurants, re-energize participating locations, expand program participation, and help restaurant leaders develop practical approaches for achieving monthly fundraising goals.
• Serve as the primary operational partner for participating restaurants by providing responsive support, resolving routine questions, maintaining current contacts, confirming visit and delivery details, and ensuring consistent follow-through on commitments.
• Represent Ronald McDonald House Tampa Bay at relevant McDonald's General Manager, leadership, CFOA, and business unit meetings to strengthen alignment, communicate program priorities, identify partnership opportunities, and coordinate resulting actions.
• Develop and coordinate incentive, recognition, and engagement strategies that celebrate restaurant teams, reinforce successful fundraising behaviors, and connect their contributions to families receiving pediatric care.
• Connect with General Managers and crew members through regular restaurant visits throughout the Greater Tampa Bay region. Provide individualized support, share program updates, present awards, celebrate progress, and encourage continued Round Up participation while strengthening relationships with restaurant teams.
• Identify, capture, and coordinate approved photographs, family stories, mission moments, and other impact communications that demonstrate the value of Round Up and inspire sustained restaurant-team engagement.
• Guide the incentive fulfillment process from qualification through delivery to ensure awards, prizes, and gift cards are timely, accurate, mission-aligned, responsibly managed, and distributed within approved budgets.
• Lead day-to-day program operations by setting priorities, coordinating contributors, managing workflows, and making routine operational decisions within approved plans, policies, and budgets while partnering with the Associate Director of Engagement on strategic matters.
• Plan and manage field coverage across participating restaurants in the Greater Tampa Bay region's 11 counties to ensure recognition, support, deliveries, follow-up, and relationship-building activities are timely, efficient, and consistent.
• Maintain accurate and reliable program information across McDonald's and Ronald McDonald House systems, including participation, fundraising results, incentives, restaurant visits, contacts, gift cards, inventory, and photographs.
• Analyze participation, fundraising, incentive, and field-activity results to identify trends, prioritize outreach, recommend improvements, strengthen partner experience, and provide leaders with timely reporting on progress, opportunities, risks, and resource needs.
• Partner with leadership on contracts, policy exceptions, spending approvals, and significant reputational concerns to support decisions that protect the organization. As a member of the Development, Marketing and Community Engagement team, also contribute to signature events and community engagement initiatives.

Skills

Customer service

Relationship building

Communication

Public speaking

Tools

Microsoft 365 - Excel

SharePoint

Job description

The McDonald’s Partnership Field Manager at Ronald McDonald House Tampa Bay, Inc. leads restaurant relationships and Round Up program operations across the Greater Tampa Bay area, working with General Managers and crews to sustain fundraising and partnerships.

Reporting to the Associate Director of Engagement, the role requires coordinating visits, tracking incentives, and driving monthly goals while managing budgets and program records.