McDonald’s Partnership Field Manager

Ronald McDonald House Charities of Tampa Bay, Inc.; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employer-covered medical, dental &Life

Vision option

Short term disability

401(k) eligibility after 90 days

Job summary

The McDonald’s Partnership Field Manager at Ronald McDonald House Tampa Bay, Inc. leads restaurant relationships and Round Up program operations across the Greater Tampa Bay area, working with General Managers and crews to sustain fundraising and partnerships.

Reporting to the Associate Director of Engagement, the role requires coordinating visits, tracking incentives, and driving monthly goals while managing budgets and program records.

Qualifications

• 3 years of professional experience coordinating a program, partnership portfolio, field operation, fundraising initiative, community engagement effort, or comparable multi-location work.
• 3 years of professional experience building trusted relationships, communicating clearly in writing and in person, and providing responsive partner service.
• Experience speaking in front of groups.
• Experience coordinating work through collaboration and influence, organizing competing priorities, and following through on commitments that support program success.
• Experience using data to guide decisions.
• Experience maintaining accurate records and using Microsoft 365 tools, including Excel and SharePoint.

Responsibilities

• Build and sustain trusted relationships with McDonald's owner/operators, General Managers, restaurant teams, and key leadership groups to increase Round Up participation, deepen connection to Ronald McDonald House Tampa Bay, and strengthen long-term partnership engagement.
• Identify and pursue opportunities to engage prospective restaurants, re-energize participating locations, expand program participation, and help restaurant leaders develop practical approaches for achieving monthly fundraising goals.
• Serve as the primary operational partner for participating restaurants by providing responsive support, resolving routine questions, maintaining current contacts, confirming visit and delivery details, and ensuring consistent follow-through on commitments.
• Represent Ronald McDonald House Tampa Bay at relevant McDonald's General Manager, leadership, CFOA, and business unit meetings to strengthen alignment, communicate program priorities, identify partnership opportunities, and coordinate resulting actions.
• Develop and coordinate incentive, recognition, and engagement strategies that celebrate restaurant teams, reinforce successful fundraising behaviors, and connect their contributions to families receiving pediatric care.
• Connect with General Managers and crew members through regular restaurant visits throughout the Greater Tampa Bay region. Provide individualized support, share program updates, present awards, celebrate progress, and encourage continued Round Up participation while strengthening relationships with restaurant teams.
• Identify, capture, and coordinate approved photographs, family stories, mission moments, and other impact communications that demonstrate the value of Round Up and inspire sustained restaurant-team engagement.
• Guide the incentive fulfillment process from qualification through delivery to ensure awards, prizes, and gift cards are timely, accurate, mission-aligned, responsibly managed, and distributed within approved budgets.
• Lead day-to-day program operations by setting priorities, coordinating contributors, managing workflows, and making routine operational decisions within approved plans, policies, and budgets while partnering with the Associate Director of Engagement on strategic matters.
• Plan and manage field coverage across participating restaurants in the Greater Tampa Bay region's 11 counties to ensure recognition, support, deliveries, follow-up, and relationship-building activities are timely, efficient, and consistent.
• Maintain accurate and reliable program information across McDonald's and Ronald McDonald House systems, including participation, fundraising results, incentives, restaurant visits, contacts, gift cards, inventory, and photographs.
• Analyze participation, fundraising, incentive, and field-activity results to identify trends, prioritize outreach, recommend improvements, strengthen partner experience, and provide leaders with timely reporting on progress, opportunities, risks, and resource needs.
• Partner with leadership on contracts, policy exceptions, spending approvals, and significant reputational concerns to support decisions that protect the organization. As a member of the Development, Marketing and Community Engagement team, also contribute to signature events and community engagement initiatives.

Skills

Customer service

Relationship building

Communication

Public speaking

Tools

Microsoft 365 - Excel

SharePoint

Job description

The McDonald's Partnership Field Manager turns everyday moments at local restaurants into meaningful support for families facing a child's medical journey. If you enjoy being out in the community, meeting new people, and helping teams succeed, this role offers a visible community impact through relationships with General Managers and crew members, Round Up fundraising, and celebrations of restaurant-team success. Your efforts help more families stay close to their children when they are needed most. Since 1980, Ronald McDonald House Tampa Bay has provided families with free lodging and essential support. Today, it serves the region through five Houses-three in St. Petersburg and two in Tampa.

EMPLOYMENT OVERVIEW:

• Reports to: Associate Director of Engagement
• Classification: Full Time, Salary - Exempt
• Benefits: 100% Employer Covered Medical, Dental, & Life Insurance. Options: Vision, Short Term Disability, and other Voluntary Benefits. 401(k) eligibility after 90 days
• Work Location: Field-based at McDonald's restaurants throughout the Greater Tampa Bay area, with an office base at the St. Joseph's Children's Hospital Ronald McDonald House.
• Schedule: Monday-Friday, with flexibility as needed.
• Pay: $50,000 per year minimum - based on experience

POSITION SUMMARY:

The McDonald's Partnership Field Manager leads restaurant relationships and day-to-day operations for the McDonald's Round Up Program, strengthening fundraising for Ronald McDonald House Tampa Bay. Reporting to the Associate Director of Engagement, the Field Manager serves as the primary operational partner for participating restaurants and works collaboratively with program contributors. The role engages restaurant teams, leads planning and field coordination, manages workflows, monitors progress, and maintains accurate store and incentive data. The Field Manager connects program priorities with practical restaurant support and makes routine operational decisions within approved budgets and established policies.

Success in this role means sustained restaurant participation, progress toward monthly Round Up fundraising goals, engaged restaurant teams, timely and accurate incentive fulfillment, reliable program records, and consistent follow-through on partner commitments.

ESSENTIAL FUNCTIONS:

Build and Strengthen McDonald's Partnerships

• Build and sustain trusted relationships with McDonald's owner/operators, General Managers, restaurant teams, and key leadership groups to increase Round Up participation, deepen connection to Ronald McDonald House Tampa Bay, and strengthen long-term partnership engagement.
• Identify and pursue opportunities to engage prospective restaurants, re-energize participating locations, expand program participation, and help restaurant leaders develop practical approaches for achieving monthly fundraising goals.
• Serve as the primary operational partner for participating restaurants by providing responsive support, resolving routine questions, maintaining current contacts, confirming visit and delivery details, and ensuring consistent follow-through on commitments.
• Represent Ronald McDonald House Tampa Bay at relevant McDonald's General Manager, leadership, CFOA, and business unit meetings to strengthen alignment, communicate program priorities, identify partnership opportunities, and coordinate resulting actions.

Engage, Recognize and Inspire Restaurant Teams

• Develop and coordinate incentive, recognition, and engagement strategies that celebrate restaurant teams, reinforce successful fundraising behaviors, and connect their contributions to families receiving pediatric care.
• Connect with General Managers and crew members through regular restaurant visits throughout the Greater Tampa Bay region. Provide individualized support, share program updates, present awards, celebrate progress, and encourage continued Round Up participation while strengthening relationships with restaurant teams.
• Identify, capture, and coordinate approved photographs, family stories, mission moments, and other impact communications that demonstrate the value of Round Up and inspire sustained restaurant-team engagement.
• Guide the incentive fulfillment process from qualification through delivery to ensure awards, prizes, and gift cards are timely, accurate, mission-aligned, responsibly managed, and distributed within approved budgets.

Lead Program Operations and Performance

• Lead day-to-day program operations by setting priorities, coordinating contributors, managing workflows, and making routine operational decisions within approved plans, policies, and budgets while partnering with the Associate Director of Engagement on strategic matters.
• Plan and manage field coverage across participating restaurants in the Greater Tampa Bay region's 11 counties to ensure recognition, support, deliveries, follow-up, and relationship-building activities are timely, efficient, and consistent.
• Maintain accurate and reliable program information across McDonald's and Ronald McDonald House systems, including participation, fundraising results, incentives, restaurant visits, contacts, gift cards, inventory, and photographs.
• Analyze participation, fundraising, incentive, and field-activity results to identify trends, prioritize outreach, recommend improvements, strengthen partner experience, and provide leaders with timely reporting on progress, opportunities, risks, and resource needs.
• Partner with leadership on contracts, policy exceptions, spending approvals, and significant reputational concerns to support decisions that protect the organization. As a member of the Development, Marketing and Community Engagement team, also contribute to signature events and community engagement initiatives.

EDUCATION AND EXPERIENCE REQUIRED:

• 3 years of professional experience coordinating a program, partnership portfolio, field operation, fundraising initiative, community engagement effort, or comparable multi-location work.
• 3 years of professional experience building trusted relationships, communicating clearly in writing and in person, and providing responsive partner service.
• Experience speaking in front of groups.
• Experience coordinating work through collaboration and influence, organizing competing priorities, and following through on commitments that support program success.
• Experience using data to guide decisions.
• Experience maintaining accurate records and using Microsoft 365 tools, including Excel and SharePoint.

EDUCATION AND EXPERIENCE PREFERRED

• Experience with restaurant operations, cause marketing, nonprofit fundraising, community partnerships, or incentive and recognition programs, and with volunteer programs.
• Experience managing budgets, inventory, gift cards, or other accountable program resources.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong customer service, communication, and relationship-building skills, with the ability to interact professionally and effectively with donors, volunteers, community partners, vendors, and staff both verbally and in writing.
• Ability to work independently, exercise sound judgment, solve routine administrative and operational challenges, and represent Ronald McDonald House Tampa Bay in a professional and mission-focused manner.
• Ability to remain seated or standing for extended periods; use standard office equipment and technology; and occasionally stand, walk, bend, reach, and lift or move supplies, event materials, or other items weighing up to approximately 40 pounds during events and operational support activities.
• Reliable transportation, strong driving skills, and a great driving record for regular travel throughout the Greater Tampa Bay region.

PLEASE NOTE: Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company. Additional duties may also be assigned. Consideration will be given to make reasonable accommodations for individuals with disabilities. The probationary period is 90 days. A review will be conducted by the direct supervisor at 90 days and 1 year; yearly review thereafter with salary consideration.