Community Outreach & Enrollment Navigator II

COPE Health Solutions; Los Angeles (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Wellness stipend

Job summary

COPE Health Solutions is seeking a Patient Care Navigator II in Los Angeles and nearby CA locations to lead outreach and enrollment for Enhanced Care Management. You will screen for ECM eligibility, verify Medi-Cal status, and enroll members while coordinating with partners and the ECM care team.

The role emphasizes community engagement, trauma-informed engagement, and warm handoffs to Lead Care Managers. The role demands strong communication, outreach experience, and the ability to operate

Qualifications

• High school diploma or equivalent required; additional degree preferred.
• 1+ year in community outreach, enrollment, care coordination, or social services.
• Strong interpersonal, organizational, and communication skills.
• Ability to work with diverse populations, including high needs groups.

Responsibilities

• Outreach to members via phone, text, mail, and in-person to enroll in ECM.
• Explain ECM services clearly and address concerns in a trauma-informed manner.
• Conduct eligibility verification and enrollment with accuracy and timeliness.
• Coordinate with care team for warm handoffs to Lead Care Manager.
• Maintain documentation and track enrollment status in system.
• Attend meetings with providers and partners to strengthen referrals.

Skills

Outreach

Enrollment

Communication

Organizational skills

Public speaking

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in health administration, public health, social work, sociology, psychology

Tools

Electronic health records

Care management platforms

Job description

COPE Health Solutions is seeking a Patient Care Navigator II in Los Angeles and nearby CA locations to lead outreach and enrollment for Enhanced Care Management. You will screen for ECM eligibility, verify Medi-Cal status, and enroll members while coordinating with partners and the ECM care team.

The role emphasizes community engagement, trauma-informed engagement, and warm handoffs to Lead Care Managers. The role demands strong communication, outreach experience, and the ability to operate