Luxury Multifamily Community Director & Growth Leader

Kairoi Residential; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Kairoi Residential is seeking a Community Director to oversee the operation and success of a multifamily community. You will lead resident relations, finance, maintenance, and team performance to meet financial and service goals.

You will recruit and develop a high-performing team, conduct reviews, ensure compliance, and implement marketing and retention strategies. The role requires strong communication and hands-on supervision of daily operations.

Qualifications

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Responsibilities

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct annual performance reviews and regular check-ins with individual associates.
• Foster a positive and supportive work environment that encourages team member growth and empowerment.
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.
• Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and community income flow.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and make recommendations for improvement.
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.
• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.
• Keep Regional leaders, senior management, and owners informed of community performance and important updates.
• Prepare regular reports on occupancy, financials, and other key metrics.
• Communicate effectively with residents, team members, vendors, and other stakeholders.

Skills

Team leadership

Financial management

Communication

Property management software

Customer service

Driver's license

Problem solving

Staff training

Lease administration

Education

Associate's degree

Bachelor's degree

Tools

CAM certification

IREM certification

Property management software (MS Office/PM tools)

Job description

Kairoi Residential is seeking a Community Director to oversee the operation and success of a multifamily community. You will lead resident relations, finance, maintenance, and team performance to meet financial and service goals.

You will recruit and develop a high-performing team, conduct reviews, ensure compliance, and implement marketing and retention strategies. The role requires strong communication and hands-on supervision of daily operations.