Community Director - Lead Operations & Resident Experience

Kairoi; Charlotte (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

Kairoi seeks a Community Director in Charlotte to oversee daily operations of a multifamily community and lead a high-performing team. You will drive resident satisfaction, financial performance, and property maintenance to meet NOI goals.

You will recruit and mentor staff, manage leases, monitor budgets, and implement marketing initiatives while ensuring compliance with applicable laws and company standards.

Qualifications

• 5-6 years in multifamily or related hospitality field.
• Strong leadership and coaching skills with performance reviews.
• Knowledge of financial management principles.

Responsibilities

• Recruit, hire, onboard, and train team members.
• Conduct performance reviews and provide mentorship.
• Manage budget preparation and financial reporting.
• Oversee lease approvals and resident applications.
• Develop and implement marketing strategies to attract residents.

Skills

Team leadership

Financial acumen

Communication

Customer service

Problem solving

Education

Associate's degree or higher

Bachelor's degree (preferred)

Tools

Property management software

Financial reporting tools

Job description

Kairoi seeks a Community Director in Charlotte to oversee daily operations of a multifamily community and lead a high-performing team. You will drive resident satisfaction, financial performance, and property maintenance to meet NOI goals.

You will recruit and mentor staff, manage leases, monitor budgets, and implement marketing initiatives while ensuring compliance with applicable laws and company standards.