Community Operations & Resident Experience Lead

Kairoi Residential; Fort Worth (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Kairoi Residential is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. You will oversee resident relations, collections, and financial reporting, while ensuring compliance with applicable laws and regulations.

The role emphasizes strong customer service, attention to detail, and the ability to manage lease renewals and move-in/out processes in a fast-paced environment.

Qualifications

• 3-4 years of experience in the multifamily industry or related hospitality/customer service.
• Associates degree or equivalent preferred.
• Familiarity with Fair Housing, evictions, and relevant laws/regulations.
• Strong financial acumen and ability to calculate figures (late fees, concessions).
• Excellent professionalism and communication skills; high attention to detail.

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate lease renewal processes with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments and manage delinquent accounts.
• Input and collect late fees, rental amounts, concessions, etc.
• Prepare bank deposits and weekly financial reports.
• Assist with eviction processes in compliance with laws and company policies.
• Coordinate move-in and move-out procedures.

Skills

Resident relations

Financial acumen

Communication skills

Attention to detail

Driver's license

Education

Associate's degree

Job description

Kairoi Residential is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. You will oversee resident relations, collections, and financial reporting, while ensuring compliance with applicable laws and regulations.

The role emphasizes strong customer service, attention to detail, and the ability to manage lease renewals and move-in/out processes in a fast-paced environment.