Resident Experience & Property Operations Lead

Kairoi; Bozeman (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Kairoi is seeking an Assistant Community Director to support the daily operations of a multifamily community. You will blend financial management, resident relations, and compliance to foster a positive living experience.

Responsibilities include leading resident relations, processing rents and renewals, and preparing weekly reports. A 3–4 year background in multifamily or hospitality and an associate degree are preferred.

Qualifications

• 3-4 years in multifamily or related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with federal, state, and local laws (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to calculate concessions and late fees.
• Excellent professionalism and communication skills.
• High attention to detail.
• Positive, customer-focused attitude and willingness to serve.
• Valid driver's license without major infractions in 12 months.

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and contact residents about balances.
• Input and collect late fees, rental amounts, concessions, etc.
• Prepare bank deposits.
• Assist with eviction process in compliance with laws and guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork and maintain resident files with confidentiality.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and support the office team.
• Supervise in Community Director's absence.
• Issue lease violations and notices to residents.
• Enforce policies and protocols.
• Conduct pre-move-in inspections and move-out inspections for Final Accounts.

Skills

Multifamily

Customer service

Financial acumen

Communication skills

Attention to detail

Driver's license

Education

Associate degree

Job description

Kairoi is seeking an Assistant Community Director to support the daily operations of a multifamily community. You will blend financial management, resident relations, and compliance to foster a positive living experience.

Responsibilities include leading resident relations, processing rents and renewals, and preparing weekly reports. A 3–4 year background in multifamily or hospitality and an associate degree are preferred.