Community-Minded Member Services Pro — Grow Banking Career

Forest Area Federal Credit Union; Traverse City (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Employer-sponsored 401(k) contribution

Paid time off

Job summary

Forest Area Federal Credit Union in Traverse City, MI is seeking a friendly Member Service Representative to assist members with everyday banking needs and build lasting relationships in a new community. You’ll learn FAFCU products and services while supporting a growing local presence.

The role emphasizes service excellence, accuracy, and teamwork as you contribute to a positive member experience and professional growth within the MSR career path.

Qualifications

• Experience in customer service or banking preferred.
• Strong communication and active listening skills.
• Ability to learn new products and processes.
• Detail-oriented with accuracy in handling transactions.

Responsibilities

• Welcome members and provide a friendly, helpful experience.
• Process everyday financial transactions accurately.
• Assist with account openings and maintenance.
• Identify opportunities to help members meet financial goals with FAFCU products.

Skills

Customer service

Communication

Teamwork

Detail-oriented

Problem solving

Relationship building

Job description

Forest Area Federal Credit Union in Traverse City, MI is seeking a friendly Member Service Representative to assist members with everyday banking needs and build lasting relationships in a new community. You’ll learn FAFCU products and services while supporting a growing local presence.

The role emphasizes service excellence, accuracy, and teamwork as you contribute to a positive member experience and professional growth within the MSR career path.